The Park Private Hospital

I had a very unpleasant experience at Park Hospital, and I feel compelled to share my disappointment with others. The incident primarily revolves around the receptionist's incompetence and lack of professionalism, which greatly affected my pre-surgery experience.To begin with, I had scheduled a surgery at Park Hospital well in advance and had diligently provided all the necessary information, including my insurance details. However, just one day before the scheduled surgery, the receptionist informed me that my insurance coverage was not valid for the procedure. Needless to say, this news was extremely distressing, as it put me in a difficult and uncertain situation.The receptionist's handling of the situation was wholly inadequate. Instead of taking responsibility for her mistake, she shifted the blame onto me, claiming that I had not provided the correct insurance information. I was taken aback by this accusation, as I had indeed provided all the necessary details accurately. In fact, I had even downloaded the document that clearly displayed the correct insurance information, which I could present as proof. Yet, she refused to acknowledge her error or apologize for the unnecessary stress and inconvenience caused.Eventually, after further investigation, the receptionist realized that she had made a mistake. It turned out that my insurance did cover the procedure after all. However, even then, she failed to take responsibility for her previous statements and continued to deflect the blame onto me. This lack of accountability and refusal to apologize were extremely unprofessional and unacceptable.The whole experience left me feeling frustrated, anxious, and disillusioned with Park Hospital. It is disheartening to witness such a glaring lack of competence and accountability in a critical department like reception. The primary role of a receptionist is to provide accurate information, assist patients, and ensure a smooth process. In this case, the receptionist's negligence and unwillingness to rectify her mistake significantly impacted my confidence in the hospital.I hope this review serves as a cautionary tale for others considering Park Hospital. It is crucial to thoroughly double-check any information provided by the receptionist and ensure you receive the appropriate documentation as proof. In my case, I was fortunate enough to have evidence supporting my claims, but I shudder to think about how this situation might have unfolded had I not been able to prove my innocence.Overall, my experience at Park Hospital was marred by the receptionist's incompetence and unprofessional behavior. I urge the management of Park Hospital to take this feedback seriously and address the issue promptly, as such mishaps can significantly impact patients' trust and confidence in the institution.

Just had my wisdom teeth surgery here and all the staff were absolutely amazing! So caring, kind and compassionate to not only myself but to the other patients going in for their surgery. The hospital itself is immaculate. I highly recommend!

I recently had my wisdom teeth out and was so happy I ended up at The Park Private Hospital. I'm an incredibly nervous patient, but all of the staff were so patient with me and did what they could to ease my nerves. In particular the anaesthetist, Dr Aaronson, was fantastic. He spoke with me prior to the procedure and did all he could to make me more comfortable. Highly recommend this facility.

I went in to remove 3 wisdom teeth. Everything went really well thanks to Dr. Dieter and Dr. Aaronson. The surgery was easier then I thought...no pain at all.Hospital Staff really accomodating and really friendlyEverything is really clean and modern.Highly recommend it.

I recently had a surgery at the park private hospital the staff are friendly and everything went smoothly it was a great experience I would like to thanks the teams they are amazing people.

I had my wisdom teeth out last week and the service was absolutely amazing. Dr Scott Aaronson was so lovely and ensured I felt calm and comfortable. Dr Dieter Gebauer did a great job and I’ve had no issues since. The admin staff were very friendly and the newest receptionist who did my admission was so welcoming and nice which definitely calmed my nerves. All of the nurses were great too!

Staff are very friendly and supportive. Fee was explained from the first phone call, after surgery you get a small pre order meal, and the nurse will wheel you out to the carpark. Samsung Smart TV in your waiting room, so you can binge on Netflix or Prime, do remember to log out. As for Ccarpark it’s street and verge parking and the ranger frequently patrol this area and will issue infringement if you don’t read the sign correctly.It basically drop off and pick up for now. Waiting room is small. Only problem with Park Private is it is quite cold both the room and theatre room.

Was here recently for 4x wisdom teeth reaction. I was absolutely terrified because it was first ever surgical procedure ever but the amazing team at The Park Private Hospital were professional and understanding.Thank you so much for hiring such amazing medical staff.Big thanks to Dr Williamson and Dr Tai as well!

Went for a visit today and had two wisdom teeth out. The nurses were brilliant and professional.Hospital spotless and well runThank you Dieter for removing my wisdom teeth and Scott the anaesthetist.Great team all up.Dean Jones

The best hospital stay i have had anywhere and the best staff. The doctors and the friendly nurses made my stay enjoyable and are 2nd to none. Thank you all for a great stay.